Shipping policy
Last updated: 10 October 2026
Processing time
We dispatch orders within 1–2 business days of payment.
Where we ship
We ship to Czechia, all other EU countries and most countries worldwide. We don't currently ship to the United States or US territories (including Puerto Rico, Guam, the US Virgin Islands, American Samoa, the Northern Mariana Islands and the US Minor Outlying Islands), the Marshall Islands, Micronesia, Palau, Cuba, Iran, North Korea or Syria. The countries available at checkout are the ones we deliver to.
Shipping rates and estimated delivery times
| Destination | Shipping | Estimated delivery |
|---|---|---|
| Czechia | Free | 1–3 business days |
| European Union (all EU countries except Czechia) | 350 CZK | 3–7 business days |
| Rest of the world | 600 CZK | 7–14 business days |
Prices and shipping rates are set in Czech koruna (CZK). If you shop in another currency, the amount is converted at checkout. Delivery times are estimates from dispatch and aren't guaranteed; they can be affected by customs processing, carrier delays, public holidays, severe weather or similar events outside our control.
Carriers
We work with several delivery partners, including Česká pošta, Balíkovna, Zásilkovna (Packeta), GLS and DHL. The carrier used for your order depends on the destination, the size and weight of the parcel and availability at the time, so not every carrier is offered for every order.
Shipping confirmation and tracking
When your order is dispatched, we email you a shipping confirmation. If the delivery service used for your order includes tracking, the tracking link is included in that email.
Customs, duties and import taxes
Orders delivered outside the European Union may be subject to customs duties, import VAT or other taxes and handling charges set by the destination country. Unless checkout explicitly states otherwise, these aren't included in our prices or shipping costs and are paid by the recipient. Because rules vary by country, please check with your local customs authority if you want to know what to expect.
Damaged or missing parcels
If your parcel arrives damaged, or hasn't arrived within the estimated time, email khanaghaeu@gmail.com with your order number and we'll help.